SHIPPING POLICY

Deskiy Store – store.deskiy.com
Effective Date: 2026 / 1 / 1

1. Order Processing

Order preparation is included in the delivery timeframe below; it is not an additional 1–3 business days. Orders are processed after order confirmation, including Cash-on-Delivery orders.

Business days are Saturday through Thursday, excluding public holidays. The daily order cut-off is midnight (12:00 AM), Cairo time. Orders placed on Fridays or public holidays are processed on the next business day.

Deskiy reserves the right to delay processing in cases of payment verification or fraud review.

2. Shipping Methods

Shipping is handled through authorized third-party logistics providers.

Available shipping options and applicable fees are displayed during checkout.

Deskiy reserves the right to select the appropriate carrier unless otherwise specified.

3. Delivery Time

Delivery to all governorates within Egypt takes an estimated 3–5 business days from order confirmation, including preparation and transport.

Delivery timelines are estimates only and are not guaranteed.

Deskiy shall not be liable for delays caused by:

Shipping carriers

Incorrect address information

Customer unavailability

Force majeure events

Customs procedures (if applicable)

4. Delivery Responsibility

The customer is responsible for:

Providing accurate and complete shipping information.

Being available to receive the shipment.

Inspecting the product upon delivery before signing any receipt.

Once the delivery is confirmed by the carrier, Deskiy shall not be liable for loss or damage unless reported within the required timeframe.

5. Failed Delivery Attempts

If delivery fails due to customer absence, incorrect address, or refusal without valid reason:

Additional shipping charges may apply.

Deskiy reserves the right to restrict future Cash-on-Delivery services.

6. Damaged During Shipping

If a product arrives visibly damaged:

The customer must notify Deskiy within 48 hours of delivery.

Supporting photos or documentation may be required.

Deskiy will investigate and determine whether replacement, repair, or refund is appropriate.

7. Shipping Fees

Shipping fees are calculated at checkout and are non-refundable unless the return is due to company error or confirmed manufacturing defect.