WARRANTY POLICY

Effective date: August 20, 2026

Deskiy is committed to providing reliable products and clear, fair after-sales service. This policy explains the warranty period, coverage, and how to request warranty service.

1. Warranty period and scope

All Deskiy products are covered by a 24-month warranty beginning on the date the product is delivered.

The warranty applies to:

Individual purchases.
Purchases made by companies and organizations.
Normal residential, office, and commercial use.
Products purchased through Deskiy's website or official sales channels.

2. What the warranty covers

The warranty covers manufacturing or material defects that affect the product's normal use, including:

Structural defects.
Mechanical failures.
Defective parts or components.
Electrical failures in products containing electrical components.
Defects resulting from assembly or installation performed by Deskiy.

When a warranty claim is approved, Deskiy covers the full cost of inspection, repair, replacement parts, and transportation related to the warranty service, at no additional cost to the customer.

Replacement parts used for repairs will be new and genuine whenever available.

3. What the warranty does not cover

The warranty does not cover damage resulting from:

Accidents, impacts, or falls.
Exposure to water, fire, or an unsuitable electrical supply.
Modification or repair by a service provider not authorized by Deskiy.

Commercial use does not invalidate the warranty provided the product is used normally and in accordance with its published specifications.

4. How to submit a warranty claim

To submit a warranty claim, contact Deskiy Customer Service and provide:

The order number or a copy of the invoice.
The product name.
A clear description of the issue.
Photos or a video showing the defect, when requested.
Contact details and the location of the product.

Claims received during official business hours will receive a response on the same day. Claims received outside business hours will receive a response on the next business day.

5. Service timeframe

Deskiy will begin inspection and warranty service within no more than 5 business days after all required claim information has been received and the product has been made available for inspection or transportation.

If the repair requires an unavailable part or exceptional circumstances prevent completion within this period, the customer will be informed of the reason for the delay and the expected completion date.

6. Repair, replacement, and refund

After inspection confirms a defect covered by the warranty, the following order applies:

The product will be repaired at no cost to the customer.
The product will be replaced if it cannot be repaired, if the same defect recurs after repair, or if repair is no longer practical.
The purchase price will be refunded if both repair and replacement are not possible.

If the original model is unavailable, a product with comparable specifications and value may be offered with the customer's approval.

7. Customer's legal rights

This policy does not limit any rights granted to the customer under the Egyptian Consumer Protection Law and its executive regulations.

Statutory rights relating to the replacement or return of defective products remain in effect. A customer will not be required to follow the repair and replacement order above where the law provides a different right within the applicable statutory period.

8. General terms

Approval of a warranty claim is subject to technical inspection.
A minor repair does not reduce the original warranty period.
A replacement product remains covered for the balance of the original warranty period, or for any longer period required by law.
If this policy conflicts with Egyptian law, the legally mandated terms that provide greater protection to the customer will apply.